Job in Al Ain – Call Centre Agent

Job Responsibilities:

• Respond to customer service issues in a timely manner.
• Generating sales leads that develop into new customers and close potentials sales.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Keep records of customer interactions, process customer accounts and file documents.
• Sympathy with customers and turn complaints into compliments.
• Keep accurate records and document customer service actions and discussions.
• Conduct outbound calls to generate sales.
• Log and register customers’ requests and complaints.
• Identify and assess customers’ needs to achieve high customer satisfaction rate.
• Assist customers with their queries and request through all our contact channels, Telephone calls, Emails, Social Media, Chatbot and WhatsApp.
• Maintaining a positive and professional attitude toward customers and ensure high levels quality service provided.
• Provide accurate, correct, and complete information by using the right methods/tools.
• Contribute to business objectives to improve customer experience.
• Take ownership of customers issues and follow up on resolution.

Job Requirements:

• Must be willing to work in shifts .
• Computer: Computer literacy including proficiency in Microsoft Office.
• Languages: Fluency in written and spoken English, Arabic is a plus.
• Experience: Contact Center or Tele-sales background individual with minimum 1-year experience

Job Details:

Company: Methaq

Vacancy Type:  Full Time

Job Location: Al Ain, UAE

Application Deadline: N/A

Apply Here

dubaivacancy.xyz