Amgen Careers – Associate Quality Complaints

Website Amgen

Job Description:

The Sr. Associate conducts low to medium complexity complaint investigations and determines if complaint investigations require escalation for further investigation.

Job Responsibilities:

  • Develops solutions to technical problems of moderate complexity
  • Ensures quality of complaint records
  • Triage product complaint records
  • Applies analytical skills to evaluate complex situations using multiple sources of information
  • Must be able to work off-shift
  • Executes SOP requirements
  • Screens, evaluates, reports and resolves record integrity issues

Job Requirements:

  • Demonstrated ability to consistently deliver on-time, and high-quality results
  • Ability to operate in a matrixed or team environment
  • Understanding of the applicable manufacturing/testing processes (i.e. API, Drug Substance, Drug Product, Packaging, Device manufacturing processes)
  • Quality and manufacturing experience in biotech or pharmaceutical industry
  • Ability to successfully manage workload to timelines
  • Familiarity with basic project management tools

Qualification & Experience:

  • Bachelor’s Degree in a Science Field
  • Master’s degree
  • Bachelor’s degree and 2 years of Quality experience
  • Associate’s degree and 6 years of Quality experience

Job Details:

Company: Amgen

Vacancy Type: Full Time

Job Functions: General Business

Job Location: Cambridge, MA, US

Application Deadline: N/A

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