Best Buy Careers For Geek Squad Advanced Repair Agent

Website Best Buy

Job Description:

The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members.

Job Responsibilities:

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
  • Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
  • Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
  • Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.

Job Requirements:

  • Strong ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends
  • They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues.

Qualification & Experience:

  • 6+ months experience diagnosing, troubleshooting, or repairing technology products
  • Experience actively using and learning about consumer electronics

Job Details

Company: Best Buy

Vacancy Type: Full-time

Job Functions: Information Technology

Job Location: Houston, TX, US

Application Deadline: N/A

Apply Here

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