Best Buy Employment For Experience Designer

Website Best Buy

Job Description:

The Experience Design (XD) Product Team is a well-established team positioned within the Customer Office driven by customer obsession and grounded in customer research. Our work is diverse and impacts the larger customer experience in a variety of ways including designing for web views, the app, retail, in home, communications and voice. We are a group of highly collaborative design professionals located in Richfield and Seattle who partner across our discipline as well as with product management, front and back-end engineers and business partners

Job Responsibilities:

  • Work with experience designers, product managers, engineering leads, and business stakeholders to gain alignment on solutions and align customer and business needs
  • Supports the UX team in solution design by providing insights into current capabilities and functionality across all digital channels and other customer touchpoints
  • Create appropriate UX Design deliverables to support the work effort of teams and to ensure standard design practices are utilized and overall experiences are consistent
  • Participates in the presentation of high-level solutions and strategies to product and/or project stakeholders, engineering leadership, and UX leadership
  • Supports and facilitates applicable research and testing activities within area of responsibility
  • Leverage customer research, site metrics, and usability findings to back up assertions, make recommendations, and drive strategy
  • Participate in and help to lead UAT and team development and launch support activities
  • Assist teams in defining the supporting strategy across product teams to create multi-channel experiences that reach into digital and physical touchpoints
  • Foster and participate in a culture of collaboration, feedback, and continuous improvement

Job Requirements:

  • Ability to manage multiple workstream leaders and program managers in all programs
  • Provides input and guidance to cross-functional partners – determines program needs, milestones and meeting rhythms
  • Provides input and recommends the approach on how the overall program should be managed
  • Works with multiple departments, business sponsors, key stakeholders and cross-functional teams comprised of members up to BBY Health Senior Leadership
  • Communicates the status of each project within the program, provides actionable updates, risks, and mitigation plans for each project and assist with updates up to exec leadership level
  • Provide recommendations and solutions when working with Program Leads or cross-functional partners to address risks, issues, decisions
  • Works with programs cross-functional partners to proactively address conflict. Proactive conflict resolution is expected
  • Provides guidance to other Project Managers and partners when conflicts arise, assists Project Managers on projects that roll up to programs
  • Provides indirect leadership to key partners; gives constructive feedback; demonstrates the ability to influence without authority and change the direction of a program or project when necessary
  • May have direct reports
  • Intermediate to advanced skills with tools such as Figma, Sketch, InVision, Axure, Mural, Photoshop, Illustrator, Visio, Balsamiq, OmniGraffle, etc
  • Experience demonstrating human centered design, interaction design, information architecture, visual/graphic design, usability standards and best practices
  • Ability to present designs, drive consensus and negotiate trade-offs effectively
  • Ability to work through complex design solutions and understand the technology behind those solutions
  • Be curious, collaborative, self-driven, self-aware, outgoing, and relationship focused

Qualification & Experience:

  • Bachelor’s Degree (4 yr.) in Human-Centered Design, Product Design, Human Computer Interaction, Graphic Design, Information Architecture, Multimedia, Communication, Marketing, Journalism, Instructional Design, related field, or equivalent industry experience
  • 2 or more years of experience working in Ecommerce or other large, multi-channel design environment
  • Experience in envisioning, defining and modeling end-to-end, multichannel customer experiences
  • Current online portfolio that demonstrates knowledge and skill in experience design
  • 2 or more years as a UX Designer, or 4 or more years of experience in an experience design related role (e.g. Product Designer, Information Architect, Visual Designer, Interaction Designer, UX Writer, Copywriter, Researcher, etc.)
  • Intermediate knowledge of Experience Design principles, activities and deliverables (e.g. collaboration sessions, designs, wireframes, prototypes, etc.)

Job Detail

Company: Best Buy

Vacancy Type: Full-time

Job Functions: Information Technology

Job Location: St. Paul, MN, US

Application Deadline: N/A

Apply Here