Best Buy Jobs For Geek Squad Consultation Agent

Website Best Buy

Job Description:

As the first point of contact, Geek Squad Consultation Agents provide knowledgeable technology solutions and support, while maintaining a friendly, efficient check-in and check-out experience for customers requiring product or other technical assistance. At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Job Responsibilities:

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
  • Providing positive, timely engagements with customers during the check-in and check-out process.
  • Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.
  • Monitoring queues and providing accurate status updates to customers.
  • Clearly communicate and partner with team members.

Job Requirements:

  • Ability to work successfully as part of a team
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Qualification & Experience:

  • Experience using and learning about customer electronics

Job Details

Company: Best Buy

Vacancy Type: Full-time

Job Functions: Other

Job Location: El Paso, TX, US

Application Deadline: N/A

Apply Here

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