Website Dubai Islamic Bank
To provide technical support to the users of business applications to ensure that the business benefits of applications continue to be achieved throughout their lifetime.
- To coordinate and provide on-call support assignment and problem resolution for applications maintained by Application Support Team.
- To maintain updated knowledge with respect to relevant technology, equipment, and/or systems.
- To track all pending issues and ensure the resolution of the same as per the agreed priority and timelines.
- To perform miscellaneous job-related duties as assigned by the Supervisor.
- To provide on-call support and problem resolution for computer applications, including post office hours and holidays.
- To provide timely resolution for incidents reported and response to business users within SLA.
- Deploy fixes & patches provided by vendor in UAT environments and coordinate with Projects & Development team for completion of testing.
Qualification & Experience:
- Bachelor / Engineering
- Minimum 3-4 Years of IT experience in similar domain
Company: Dubai Islamic Bank
Vacancy Type: Full-time
Job Functions: General Business
Job Location: Dubai, AE
Application Deadline: N/A