Dubai Islamic Bank Careers 2021 – Application Support

Website Dubai Islamic Bank

Job Description:

To provide technical support to the users of business applications to ensure that the business benefits of applications continue to be achieved throughout their lifetime.

Job Responsibilities:

  • To coordinate and provide on-call support assignment and problem resolution for applications maintained by Application Support Team.
  • Responsible & accountable provide timely response (correct & complete) related to Audit subject.
  • To provide timely resolution for incidents reported and response to business users within SLA.
  • To maintain updated knowledge with respect to relevant technology, equipment, and/or systems.
  • To provide on-call support and problem resolution for computer applications, including post office hours and holidays.
  • Responsible & accountable to follow relevant IT-Dept & GIS processes while performing activity, duties, roles & responsibilities.
  • Validate changes / Request for Change (RFC) provided by business units in order to be developed in house or forward to vendor and accordingly route it
  • To perform miscellaneous job-related duties as assigned by the Supervisor.
  • Deploy fixes & patches provided by vendor in UAT environments and coordinate with Projects & Development team for completion of testing.
  • Verifying program units for dependency in UAT with existing UAT in progress and advise vendor for retro fit in case if dependency is found.
  • To track all pending issues and ensure the resolution of the same as per the agreed priority and timelines.

Job Requirements:

  • Minimum 3-4 Years of IT experience in similar domain
  • Bachelor / Engineering

Job Details:

Company: Dubai Islamic Bank

Vacancy Type: Full-time

Job Functions: Information Technology

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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