HEB Job Application 2022 For Magenta Concierge I (MA) – Primary Care

Job Description:

Job Responsibilities:

• As a Magenta Concierge, you’ll serve a key role in delivering a unique patient experience.
• You’ll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures.
• You’ll serve as a coordinator / liaison between patients, physicians, and other health care team members.
• Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible
• Assists with check-in process; processes transactions required to begin / complete patient visits
• Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails
• Resolves patient complaints; assists patients in all Clinic-related inquiries
• Promotes Magenta services
• Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)
• Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery
• Serves as a resource to patients; facilitates coordination of patient care
• Assists with patient referral process, and associated follow-ups
• Obtains referring physician orders and outside facility images / reports as necessary
• Performs patient intake interviews; takes medical histories; checks / records vital signs
• Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support
• Replenishes medical supplies / materials
• Maintains collaborative, professional relationships with clinic staff
• Ensures adherence to HIPAA regulations

Job Requirements:

• Knowledge of medical terminology
• Proficiency in MS Office, related software / applications
• Advanced interpersonal, customer service, and issue-resolution skills
• Advanced written / verbal communication skills
• Strong organization and follow-through skills;
• Bilingual skills (English – Spanish) a plus
• Ability to quickly learn new procedures / processes
• Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks
• Ability to project process ownership, accountability, and initiative
• Ability to work as part of a team; ability to work with minimal supervision
• Ability to apply good judgment and logic in performing duties, and responding to customer needs

Qualification & Experience:

• High school diploma, or equivalent
• Graduate of an accredited medical assistant or surgical technician program (preferred)
• Medical Assistant certification (CMA)
• Basic Life Support (BLS) certification
• 1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)
• 1+ years of experience in phlebotomy / blood drawing (preferred)
• Experience in customer service
• Experience working with electronic health records (preferred)

Job Details:

Company: H-E-B

Vacancy Type: Part Time

Job Location: San Antonio, TX, US

Application Deadline N/A

Apply Here

dubaivaca