HEB Job Application 2021 For Magenta Concierge I (MA) – Primary Care

Website H-E-B

Job Description:

Healthcare, Plus. It’s a goal and a promise. At Magenta Health, it’s our goal to help everyone live the healthiest life possible. And it’s our promise that Magenta Health care will be better than Partners have ever experienced: accessible, convenient, engaging, and complete.

Job Responsibilities:

  • As a Magenta Concierge, you’ll serve a key role in delivering a unique patient experience.
  • You’ll make our guests feel as comfortable as possible while you administer general patient care and perform / assist in other medical procedures.
  • You’ll serve as a coordinator / liaison between patients, physicians, and other health care team members.
  • Welcomes each guest warmly and professionally; provides a caring environment; handles guest interactions with the highest level of hospitality; responds to all requests personably, accurately, and in a timely manner; accommodates special requests when possible
  • Assists with check-in process; processes transactions required to begin / complete patient visits
  • Provides exceptional customer service; manages multi-phone line system; answers calls; schedules appointments; maintains clinic calendar / scheduling; responds to emails
  • Resolves patient complaints; assists patients in all Clinic-related inquiries
  • Promotes Magenta services
  • Develops an understanding of H-E-B-sponsored health insurance (e.g., co-pays, co-insurance, and related benefits-specific offerings)
  • Develops in-depth understanding of eligibility files, check-in technology, electronic health record system, and overall workflow related to care delivery
  • Serves as a resource to patients; facilitates coordination of patient care
  • Assists with patient referral process, and associated follow-ups
  • Obtains referring physician orders and outside facility images / reports as necessary
  • Performs patient intake interviews; takes medical histories; checks / records vital signs
  • Draws blood; administers medications, including injections; collects lab specimens; assists physicians with exams / other medical procedures; provides clinic support
  • Replenishes medical supplies / materials
  • Maintains collaborative, professional relationships with clinic staff
  • Ensures adherence to HIPAA regulations

Job Requirements:

  • Knowledge of medical terminology
  • Proficiency in MS Office, related software / applications
  • Advanced interpersonal, customer service, and issue-resolution skills
  • Advanced written / verbal communication skills
  • Strong organization and follow-through skills;
  • Bilingual skills (English – Spanish) a plus
  • Ability to quickly learn new procedures / processes
  • Ability to comfortably, efficiently manage multiple priorities and shift focus between tasks
  • Ability to project process ownership, accountability, and initiative
  • Ability to work as part of a team; ability to work with minimal supervision
  • Ability to apply good judgment and logic in performing duties, and responding to customer needs

Qualification & Experience:

  • High school diploma, or equivalent
  • Graduate of an accredited medical assistant or surgical technician program (preferred)
  • Medical Assistant certification (CMA)
  • Basic Life Support (BLS) certification
  • 1+ years of experience in office, clerical, or medical work; medical assistant, admissions rep, or clinic support (preferred)
  • 1+ years of experience in phlebotomy / blood drawing (preferred)
  • Experience in customer service
  • Experience working with electronic health records (preferred)

Job Details:

Company: H-E-B

Vacancy Type: Part Time

Job Location: San Antonio, TX, US

Application Deadline N/A

Apply Here