IKEA Job Opportunities For Customer Journey Leader Expansion

Website IKEA

Job Description:

We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multichannel experience that adds value to the many people and inspires a home furnishing movement.

Job Responsibilities:

  • Responsible for implementing CEM (Customer Experience Management) application in the organization
  • Measure customer satisfaction of the customer journey in order to identify opportunities for improvement
    of journeys both on- and offline as well as pre-during-post journey
  • Identify and improve journeys and linked internal processes
  • Lead the development of excellence in all journey steps including all services
  • Responsible for implementation planning of BPL initiatives related to customer journeys
  • Act as a member of the Customer team and proactively contribute to improving the customer experience
    in order to deliver to the common objectives and goals
  • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common

Job Requirements:

Qualification & Experience:

  • Bachelors degree
  • Minimum 5 years of experience in Customer Experience Management or similar
  • Minimum 5 years of experience working in a cross-functional atmosphere
  • Minimum 2 years experience assessing data analysis & forming insights
  • Minimum 2 years experience working with multichannel customer journeys and customer support
  • Required experience from the retail industry

Job Details:

Company:  IKEA

Vacancy Type: Part Time

Job Functions: Engineering

Job Location: Conshohocken, PA, US

Application Deadline: N/A

Apply Here