Jobs in UAE 2021 | Dubai Vacancy 
Website IKEA
Job Description:
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multichannel experience that adds value to the many people and inspires a home furnishing movement.
Job Responsibilities:
- Responsible for implementing CEM (Customer Experience Management) application in the organization
- Measure customer satisfaction of the customer journey in order to identify opportunities for improvement
of journeys both on- and offline as well as pre-during-post journey - Identify and improve journeys and linked internal processes
- Lead the development of excellence in all journey steps including all services
- Responsible for implementation planning of BPL initiatives related to customer journeys
- Act as a member of the Customer team and proactively contribute to improving the customer experience
in order to deliver to the common objectives and goals - Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common
Job Requirements:
Qualification & Experience:
- Bachelors degree
- Minimum 5 years of experience in Customer Experience Management or similar
- Minimum 5 years of experience working in a cross-functional atmosphere
- Minimum 2 years experience assessing data analysis & forming insights
- Minimum 2 years experience working with multichannel customer journeys and customer support
- Required experience from the retail industry
Job Details:
Company: IKEA
Vacancy Type: Part Time
Job Functions: Engineering
Job Location: Conshohocken, PA, US
Application Deadline: N/A
dubaivacancy.xyz