JetBlue Careers For JB Vacations Customer Care FT (JetBlue Travel Products)

Job Description:

Job Responsibilities:

• Handle calls regarding general information about vacation packages through JetBlue Airways
• Apply specific formulas to packaging pricing structures
• Sell and close vacation products by JetBlue from incoming calls
• Document client contract details into reservation system
• Make determinations on all aspects of a booking including: schedule availability, fares, and fees
• Research flight information and look up general airport information
• Have significant attention to detail; ability to multitask frequently
• Respond to emails and other correspondence regarding Company products
• Resolve general customer service concerns through effective customer service techniques
• Provide excellent customer service to every Customer, every time
• Successfully complete trainings and stay proficient in the processes, policies, product and offerings of JetBlue, JetBlue Vacations and JetBlue Travel Products
• Attend scheduled Business partner meetings and other trainings in the Support Center
• Other duties as assigned

Job Requirements:

• Demonstrate proficiency in reading, writing and speaking English
• Demonstrate proficiency in reading, writing, and speaking Spanish through a language assessment (Bilingual role only)
• Flexible and able to work at any time, including nights, weekends, and holidays
• Reside in the designated calling area
• Provide one telephone line and a high-speed internet connection (minimum 256K connection speed)

• Provide a safe and professional office-work environment, free from background noise and distraction
• Able to work from the Support Center for meetings or trainings as needed, or if experiencing technical difficulties at home
• Able to pass a ten (10) year background check and pre-employment drug test
• Legally eligible to work in the country in which the position is located
• Ability to work independently and to contribute to the development of a growing team environment
• Excellent verbal (telephone) and written communication skills
• Excellent organizational skills
• Effective research skills including the ability to analyze information, make determinations, and issue reports in accordance with Company guidelines
• Ability to send and receive email correspondence
• Ability to initiate searches for miscellaneous travel-related information on the internet
• Highly motivated self-starter with the ability to multitask

Qualification & Experience:

• High School Diploma or General Education Development (GED) Diploma
• Two (2) years of customer service experience
• Two (2) years vacations packaging experience
• Previous reservations/call center experience
• Effective problem solving skills
• Successful completion of Initial JetBlue Reservations Training once hired

Job Details:

Company: JetBlue

Vacancy Type: Full-time

Job Location: Orlando, FL, US

Application Deadline N/A

Apply Here

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