Website Lidl GB
Our Business Solutions team looks after the existing systems we have in place but also coordinating and managing projects rolling out new systems. We are now looking for a German Speaking Business Solutions Expert to join our well-established team to work with our HR function rolling out new HR systems.
- Support the local HR team in handling technical and functional requests both internally and from our international offices in line with
- ITIL incident, problem and request management principles. This will require you to work with local and international system architects and experts to evaluate new functionality.
- Plan hypercare phases where required and manage escalation and problem management in line with ITIL incident and problem management principles.
- Assist in the evaluation and prioritisation of HR projects from a technical perspective, and support in the evaluations of any project proposals
- Work closely with our IT support experts in the analysis of HR incidents and requests, to create and ensure the proper operation of a sustainable Support lifecycle.
- Create and support the implementation of test plans for HR systems in the country, both delivered locally and by our international offices.
- Plan and execute service level improvements and create plan to improve service quality and the correct operation of service and support functions.
- The ability to demonstrate initiative and solutions ownership
- Project Management and Stakeholder Management experience required
- Strong verbal and written communications skills
- Good working knowledge of the German language
- Strong technical understanding of a sustainable IT solutions lifecycle
- To be able to work both independently and as a team to ensure the correct application of the IT solutions lifecycle
Qualification & Experience:
- Experience of SAP HCM, SuccessFactors or other HCM product suites
- Experience in learning new systems and processes, both bespoke and off-the shelf
- Experience in communicating with and acting as an interface between technical and functional teams.
Company: Lidl GB
Vacancy Type: Full Time
Job Location: Wimbledon, London, UK
Application Deadline: N/A