Lidl Vacancies For IT Store Solutions Consultant

Job Description:

Our Head Office IT Store Solutions department is looking for an experienced, highly motivated, and driven individual to join our team and build a career in a challenging and international environment Store Solutions is one of two key departments providing IT solutions for our store and online teams including, Point of Sale, Self-Checkout Systems, Back Office and Mobile Applications, Personnel Systems, as well as other bespoke systems and solutions.

Job Responsibilities:

• Assist in the evaluation and prioritisation of Sales projects from a technical perspective, and support in the evaluations of project proposals
• Support the Sales Department in handling technical and functional requests both internally and from our international offices in line with ITIL incident, problem and request management principles.
• Create and support the implementation of test plans for store solutions in the country, both delivered locally and by our international offices
• Plan hypercare phases where required and manage escalation and problem management in line with ITIL incident and problem management principles
• Work closely with our IT support experts in the analysis of incidents and requests, to create and ensure the proper operation of a sustainable support lifecycle
• Plan and execute service level improvements and create plan to improve service quality and the correct operation of service and support functions
• Ensure that solutions implemented are tested, security checked and transitioned into operation in accordance with company procedures
• Ensure that implementations are aligned with the current data and solutions architecture to reduce the number of siloed solutions to a minimum
• Engage with stakeholders within the Sales team to ensure that business challenges and objectives are understood and mapped against a pipeline of projects and implementations
• Occasional travel and overnight stays and visits to our international offices and / or external suppliers
• Out of hours on call support on rota basis and occasional night work for ongoing rollout and pilot installations

Job Requirements:

• Strong technical understanding of a sustainable IT solutions lifecycle
• The ability to demonstrate initiative and solutions ownership
• To be able to work both independently and as a team to ensure the correct application of the IT solutions lifecycle
• Strong verbal and written communications skills
• Project Management and Stakeholder Management experience required

Qualification & Experience:

• Experience of Point of Sale Systems, Back Office applications, Cloud Computing, Online Retail
• Experience in communicating with and acting as an interface between technical and functional teams
• Experience in learning new systems and processes, both bespoke and off-the shelf
• Experience in Salesforce Service Cloud environment and Microsoft Azure Cloud services

Job Details:

Company:  Lidl GB

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: London, England, UK

Application Deadline: N/A

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