Lidl Vacancies – IT Service & Support Specialist

Website Lidl US

Job Description:

The Regional IT Service & Support Specialist will provide IT services, resolves incidents including system failures and IT related end-user issues. The specialist will resolve tickets, answer the Helpdesk Hotline, escalate and distribute calls and issues to the appropriate specialized teams, and providing on-site and off-site services. This position will report to the Regional Administration Manager.

Job Responsibilities:

  • Provide support to users in technical matters and answer queries in regard to the use of the available IT equipment
  • Assign system access rights and install software and hardware in accordance with the relevant procedures
  • Adhere to the service levels agreement with the end users
  • Provide IT services within defined service hours including on-call duties outside regular business hours; may be rotational shifts within the regional IT team
  • Ensure high standards of quality, stability and consistency of the IT system environment according to our IT Administration and international guidelines
  • Responsible for the setup, breakdown and re-location of all PC systems and other IT equipment
  • Ensure correct inventorying, ordering, receiving, and distribution of IT hardware following the existing rules and guidelines
  • Assist with warehouse systems equipment and applications

Job Requirements:

  • Advanced troubleshooting skills in a multi-user high pressure environment
  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Proven skills in PC repair, troubleshooting, deployment, and liquidation
  • May require lifting or carrying IT equipment up to 50 lbs.
  • Must have a valid driver’s license
  • Strong troubleshooting skills of very complex systems
  • Ability to explain complex IT concepts in simple terms
  • Proven ability to work successfully with limited supervision
  • Strong analytical skills and problem solving skills
  • Ability to manage high priority projects
  • Excellent written and verbal communication skills

Qualification & Experience:

  • High School Diploma or equivalent
  • 1 – 2 years hands-on IT Support experience
  • In lieu of degree, a total number 3 – 5 years of experience in related field will meet the education and related experience requirements listed above

Job Details:

Company: Lidl US

Vacancy Type: Full Time

Job Functions: Other

Job Location: Fredericksburg, VA, US

Application Deadline: N/A

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