Lidl Vacancies – IT Service & Support Specialist

Job Description:

The Regional IT Service & Support Specialist will provide IT services, resolves incidents including system failures and IT related end-user issues. The specialist will resolve tickets, answer the Helpdesk Hotline, escalate and distribute calls and issues to the appropriate specialized teams, and providing on-site and off-site services. This position will report to the Regional Administration Manager.

Job Responsibilities:

• Provide support to users in technical matters and answer queries in regard to the use of the available IT equipment
• Assign system access rights and install software and hardware in accordance with the relevant procedures
• Adhere to the service levels agreement with the end users
• Provide IT services within defined service hours including on-call duties outside regular business hours; may be rotational shifts within the regional IT team
• Ensure high standards of quality, stability and consistency of the IT system environment according to our IT Administration and international guidelines
• Responsible for the setup, breakdown and re-location of all PC systems and other IT equipment
• Ensure correct inventorying, ordering, receiving, and distribution of IT hardware following the existing rules and guidelines
• Assist with warehouse systems equipment and applications

Job Requirements:

• Advanced troubleshooting skills in a multi-user high pressure environment
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Proven skills in PC repair, troubleshooting, deployment, and liquidation
• May require lifting or carrying IT equipment up to 50 lbs.
• Must have a valid driver’s license
• Strong troubleshooting skills of very complex systems
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Strong analytical skills and problem solving skills
• Ability to manage high priority projects
• Excellent written and verbal communication skills

Qualification & Experience:

• High School Diploma or equivalent
• 1 – 2 years hands-on IT Support experience
• In lieu of degree, a total number 3 – 5 years of experience in related field will meet the education and related experience requirements listed above

Job Details:

Company: Lidl US

Vacancy Type: Full Time

Job Functions: Other

Job Location: Fredericksburg, VA, US

Application Deadline: N/A

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