Loblaw Jobs For Senior Coordinator

Website Loblaw Companies Limited

Job Description:

Reporting to the Manager, People Service Contact Center, the Bilingual Sr. coordinator will be responsible for providing quality support to our colleagues nationally; with the ultimate goal to provide front-line solutions to our colleague inquiries or triage them to our subject matter experts for optimal resolution through telephone, emails and/or self-serve. You will provide excellent customer service in response to inquiries from current and former colleagues, external vendors and agencies regarding corporate programs, policies and processes. You will also collaborate with other teams to automate and optimize current processes to drive efficiencies and create capacity within the business.

Job Responsibilities:

  • Provide excellent customer service in response to inquiries from current and former colleagues, external vendors and agencies regarding corporate programs, policies and processes
  • Become a front-line representative for colleague questions or concerns through telephone, emails and/or self-serve
  • Support colleagues and Subject Matter Expert’s by triaging colleague inquiries in ServiceNow
  • Demonstrate strong analytical skills and advise solutions by creating knowledge articles
  • Manage multiple tasks while being responsible for your own workload in a team based environment
  • Play a key role in assisting colleagues with Workday support
  • Support during tax season.
  • Various other duties as required

Job Requirements:

  • Must have strong customer service experience
  • Excellent verbal and written communication skills
  • Excellent organizational and time management skills with the ability to work in a fast-paced environment
  • Strong Microsoft O365 and MS Office Suite knowledge is an asset
  • Previous experience with ServiceNow case management platform is an asset

Job Details:

Company:  Loblaw Companies Limited

Vacancy Type: Full Time

Job Functions: Engineering

Job Location: Winnipeg, Manitoba, Canada

Application Deadline: N/A

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