Loreal Careers For Kiehl’s Since 1851 – Counter Manager – Bloomingdales

Website L'Oréal

Job Description:

 We serve customers everywhere with skin and hair care formulas derived from the most unique natural ingredients. By combining tried-and-true methods with the latest innovations from around the world, we assure the high level of quality and efficacy our customers have come to expect from Kiehl’s for more than 159 years.

Job Responsibilities:

  • This position is responsible for leading and motivating a wholesale counter team to achieve sales growth and provide optimal customer service.
  • Manage in-store operational and Human Resources responsibilities while complying with company policies and procedures. Provide training and ongoing development for team.
  • Serve as a liaison between store, Retail Sales Manager, Home Office team, and wholesale leadership team.
  • Develop and execute short and long term plans to achieve goals in support of the counter’s business strategy.
  • Responsible for product and brand image presentation while maintaining a neat and organized counter.
  • Continuous evaluation and awareness of Daily Business record
  • Developing Coaching for KCRs based on information learned from the DBR
  • Set up Appointment Book with Event dates, times and goals
  • Observe selling interaction of all KCRs, and provide effective feedback for improvement
  • Reinforce training schools based on training report. Conduct impromptu role plays, practice sessions
  • Distribution and monitoring of goals, daily/weekly/monthly/yearly
  • Constantly strive to build relationships with intersell sales associates
  • Consistently encourage and motivate staff to register and maintain active client list
  • Daily client calls and follow up activities for all staff members
  • Be a role model and develop a client book and use the sample log to perfection.
  • Daily communication with Department manager. Communicate challenges, success stories and all pertinent information.
  • Awareness of store regulations and policies
  • Awareness of all store wide activities and special events (fashion shows, store mailers, etc.)
  • Establish relationships with key departments (personal shopper, bridal, director of special events, visual, etc.)
  • Maintains and oversees clean and organized counter operation
  • Drawers and cabinets neat, organized and filled with stock and rotation of stock
  • Display units up to date/clean
  • Out of stock lists maintained daily/weekly
  • Push list
  • Explore possible liaison with outside corporations/organizations
  • Schedule and orchestrate mini training and educational seminars with outreach program contacts
  • Arrange and organize all materials and staff needed for presentation

Job Requirements:

  • Knowledge and awareness of Counter status/department ranking
  • Execution of promotional activities/events
  • Maintain, develop and oversee Customer Registry Program
  • Training and Motivating KCRs
  • Active in outreach programs
  • Continuous evaluation and awareness of Daily Business record
  • Developing Coaching for KCRs based on information learned from the DBR
  • Communicate the Event details and goals to each KCRs
    Track performance by KCR and coach to the needs of each individual KCRs
  • Maintains professionalism at all times
  • Motivates with positive reinforcement, praise & recognition
  • Ability to address adversity with sensibility
  • Communicates effectively
  • Creative thinker
  • Leads by example

Qualification & Experience:

  • If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email

Job Details:

Company: L’Oréal

Vacancy Type : Full-time

Job Location :New York, NY, US

Application Deadline N/A

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