LuLu Careers – Customer Voice Associate

Website LuLu Hypermarket

Job Description:

Provide detailed notes to peers and/or manager when escalation of a customer ticket or call is necessary

Job Responsibilities:

  • Identify and report bugs to QA team as necessary
  • Expected volume is 70+ calls per week and 100+ tickets per week
  • Provide email, phone and live chat support to Lulu.com customers, while adhering to the established practices surrounding ticket handling and workflow to the English speaking markets
  • Identify and contribute to process improvement initiatives
  • Build rapport within company to leverage various individuals and departments as resources for ticket resolution
  • Potential overtime opportunities

Qualification & Experience:

  • At least 1 year of customer support experience with an understanding of software and technology

Job Details:

Company: LuLu Hypermarket

Vacancy Type: Full-time

Job Functions: Customer Service, Information Technology

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

Apply Here

dubaivacancy.xyz

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