Website Majid Al Futtaim
Job Description:
The CRM analyst is responsible of managing the CRM activities in order to optimize the retention and engagement of Carrefour users through communication activities such as emails, push notifications & SMS by optimizing communication deliverability as well as effective audience retargeting.
Job Responsibilities:
- Manage campaigns and customer segmentation on the CRM platforms
- Monitor and maximize customer lifetime value strategies ensuring maximum profitability by optimizing KPIs based on weekly reporting
- Liaise closely with content and creative team for design and copy of email templates, push etc.
- Multivariate Testing
- Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
- Run CRM for 11 Markets (e-commerce and non-e-commerce) and share best practice, learnings and guidelines across different markets
- Share results on performance to optimize creative and copy
- Execute CRM campaigns in close collaboration with CRM Head and contacts from our local markets.
Qualification & Experience:
- Bachelor’s Degree in Business Administration or any relevant discipline
- 3-4 years in the related function
Job Details:
Company: Majid Al Futtaim
Vacancy Type: Full-time
Job Location: Sharjah, United Arab Emirates
Application Deadline: N/A
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