Morrison Jobs For Senior Programme Manager

Website Morrisons

Job Description:

We’re looking for someone to join the Online team as a Senior Programme Manager in the Store Pick Team. This is a fantastic opportunity to join the online team during a period of significant growth and will be based at our support centre in Bradford, West Yorkshire.

Job Responsibilities:

  • Ensuring customer experience for Home Delivery and Click and Collect is market leading – measured by customer retention, wait times etc
  • Use customer complaints / insight to identify opportunities to make improvements to the operating model, working closely with the existing stores team and the contact centre to understand where there are opportunities for improvement
  • Lead our store pick expansion team utilising all the expertise already in Morrison’s to help improve the customer experience in online
  • Grow our Home Shopping offer by creating a market leading operating model for both Home Delivery and Click and Collect
  • Expand the proposition to multiple new locations on time and in budget – ensuring all operational metrics are achieved
  • Work closely with the wider online teams (such as the fleet team) to ensure there is a clear plan for the business for new operations
  • Provide key expertise in this area – using established programme management tools and techniques to ensure multiple projects of work are delivered as planned

Job Requirements:

  • Understanding of construction processes and ability to manage 3rd party suppliers also preferred
  • Understanding of store operations within the grocery market preferred but not essential
  • Programme management – formal training highly desirable
  • Excellent attention to detail
  • Clear ability to build a detailed roadmap to ensure the programme of work can be delivered on time and on budget
  • Effective influencing skills across the business, and especially within retail operations / property team
  • Evidence of programme management experience – managing multiple workstreams of work
  • Expertise in developing solutions / long term strategies also desirable

Qualification & Experience:

  • Experience of Home Shopping / Click and Collect is desirable

Job Details:

Company: Morrisons

Vacancy Type: Full Time

Job Functions: Other

Job Location:  Bradford, England, UK

Application Deadline: N/A

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