Target Employment – Service & Engagement leader

Website Target

Job Description:

Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.

Job Responsibilities:

  • Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences
  • Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store
  • Attendant career path
  • Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
  • Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
  • Be a champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)
  • Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
  • Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales
  • Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
  • Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical
  • Service and Engagement behaviors
  • Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
  • Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement

Job Requirements:

  • Knowledge of guest service fundamentals and experience building a guest first team culture
  • Skills in guest engagement; problem solving and resolution
  • Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
  • Skills in planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals

Qualification & Experience:

  • Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
  • High school diploma or equivalent
  • Must be at least 18 years of age or older
  • Previous retail experience preferred, but not required

Job Details:

Company: Target

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Valley Stream, NY, US

Application Deadline: N/A

Apply Here

dubaivacancy.xyz

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