TD Bank Job Application For Workforce Manager/Residential Lending

Website TD Bank

Job Description:

The WFM Manager, US Operations, RESL, manages functions and maintains scheduling, forecasting, capacity planning, process optimization and best practices are implemented. The role requires a solid understanding of and familiarity with typical bank middle and back office information processing systems. Additionally, the role must be able to derive informative insights from myriad and disparate data sources and be able to report those insights along with other critical information in a succinct and easy to consume fashion.

Job Responsibilities:

  • Beginning with a solid understanding of reporting requirements in the Banks Residential Lending operations environment, assumes responsibility for maintenance of existing reporting requirements
  • Sets design requirements for new reporting solutions that build upon and enhance the quality of existing operations reporting requirements, and as such be comfortable translating business requirements into technology requirements
  • Understands business partner needs, with a particular emphasis on the US credit, debit, and checking business line portfolios
  • Maps available data from the operational level to enterprise level reporting, and build both manual and automated mechanisms for ensuring that data is retrieved on a regular, repeatable basis
  • Interprets retrieved data to drive actionable business insights, and prepare and package those insights with a high degree of quality and consistency
  • Develops and assist with the implementation of data related policies and standards
  • Provides expertise on systems functionalities like the creation of reports and ways to use data efficiently

Job Requirements:

  • Undergraduate level education in Business/Computer Science/Mathematics/Economics or other quantitative discipline
  • Demonstrated experience with tactical and strategic resource planning in similar complex work environments preferred – Residential Lending
  • Well-developed analytical and problem solving skills and demonstrated ability to work independently are required, as initially this role will be a single contributor and will be required to maintain an existing work portfolio while building a team
  • The candidate should have an ability and interest in working with data, preferably with the ability to understand and explain a logical entity relationship diagram
  • Demonstrated time management and organizational skills with the ability to prioritize and manage multiple initiatives in order to meet deadlines while ensuring high quality of work

Qualification & Experience:

  • 7+ years experience preferred
  • Fraud accreditations, such as CFE, is preferred
  • Experience in tailoring communication to ensure that technical details are thoroughly researched, while communications are clearly rolled up to ensure the business is fully aware of the implications of decisions without being overwhelmed by technical terminology

Job Details:

Company: TD Bank

Vacancy Type: Full Time

Job Functions: Finance ,Sales, Customer Service

Job Location: Charlotte, NC, US

Application Deadline: N/A

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