TD Bank Jobs For Customer Service Rep I (40hrs) – Lehigh Ave

Website TD Bank

Job Description:

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and servicesTD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com

Job Responsibilities:

  • The Teller I provides legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to more complex financial transactions.
  • Responsible for meeting individual performance metrics
  • Responsible for making sound decisions and timely problem resolution
  • The Store Customer Experience Coordinator provides legendary customer service in both Teller transactions and Platform Customer Service,
  • While selling/cross-selling and referring TD Products to new and existing customers.
  • The Store CEC recommends appropriate products and services related to spending and saving.
  • The Store CEC completes teller transactions, services customers with non-complex platform needs, and opens new deposit accounts..

Job Requirements:

  • Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store
  • Conducts needs-based conversations and offers financial solutions to meet our Customers’ needs
  • Makes quality referrals to appropriate partners
  • Provides exceptional Customer Service by meeting all Customer demands as they relate to both teller and some platform activities
  • Generally resolves problems independently, escalating more difficult issues to management
  • Focuses on servicing the customer, on both the teller line and platform, with the added responsibility of simple product sales; Activities include but are not limited to: Teller transactions, Open/Close Personal Deposit
  • Accounts, Debit Card/Credit Card Issues, Regulation E, Mobile and On-Line banking
  • Drives referrals to store colleagues and partners to support the broader more complex financial needs of customers
  • May train and act as a mentor to new Tellers

Qualification & Experience:

  • High school diploma or GED
  • 1+ years related experience required
  • Superior Customer Service skills
  • Teller experience (Preferred)
  • Strong organization skills to handle multiple tasks in a fast-paced environment
  • Excellent communication skills with ability to be concise, clear and consistent
  • Demonstrated effective problem-solving skills
  • Demonstrated ability to schedule and prioritize work
  • Demonstrated ability to work independently and within deadlines
  • Sound judgment in decision making and problem solving
  • Proficient in Microsoft Office
  • Notary License (Preferred)

Job Details:

Company: TD Bank

Vacancy Type: Full Time

Job Functions: Finance ,Sales

Job Location: Philadelphia, PA, US

Application Deadline: N/A

Apply Here

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