TD Bank Jobs For Manager, Fraud Performance Management (US)

Website TD Bank

Job Description:

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and servicesTD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com

Job Responsibilities:

  • The Manager, Fraud Performance Management is responsible for overseeing products and/or business channels, with the primary goal of minimizing fraud losses and determining fraud patterns.
  • Will take the lead in the development of Fraud strategies to mitigate fraud loss for the respective product/channel, while balancing customer and operation impacts.
  • The Manager, Fraud Performance Management is also responsible for reporting on overall Fraud losses and trends in addition to monitoring rule strategy performance.
  • This role reconciles numerous metrics and condenses/summarizes for our Executives and Business Partners.
  • Reviews fraud attacks to understand and address coverage gaps
  • Participates in quarterly and annual fraud loss forecasting exercises
  • Develops insights and rules to deliver fraud loss plan
  • Manages shifting network rules and liability requirements
  • Uncovers and resolves process gaps throughout the Bank
  • Provides alert support to address emerging threats
    Fraud Rule Management
  • Participates in operational forecasting and capacity planning
  • Manages fraud case prioritization strategy to optimize return-on-investment
  • Manages strategic intent for Operational & Contact processes
  • Effectively partners with Defect Managers to identify and remediate coverage gaps
  • Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs
  • Supports existing monitoring by refreshing reports when data or requirements change
  • Outlines data needs for rule-writing and effective management
    Reviews and evaluates potential technology investments
  • Manages model prioritization, business validation and implementation
  • Supports audit and regulatory requests (data or intent)
  • Manage External Relationships

Job Requirements:

  • Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required
  • Conceptual thinker; ability to wade through data and arrive at conclusions
  • Strong interpersonal skills; comfortable interacting with team members of all levels
  • Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)
  • Ability to take initiative and work independently under tight timelines
  • Strong team collaboration skills
  • Ability to effectively manage multiple projects and priorities simultaneously
  • Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners

Qualification & Experience:

  • Bachelor’s Degree in a related discipline (e.g. Math, Statistics, Business) is required
  • Master’s Degree in a related discipline is preferred
    7+ years relevant experience
  • Knowledge of systems and processes is preferred
  • Experience with SQL/SAS/Data manipulation tools required
  • Previous experience with related fraud is highly preferred.
  • Solid understanding of TD Products and Channels
  • People management experience is an asset

Job Details:

Company: TD Bank

Vacancy Type: Full Time

Job Functions: Quality Assurance , Strategy/Planning , Accounting/Auditing

Job Location: Greenville, SC, US

Application Deadline: N/A

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