TD Opportunities For Sr. IT Support Analyst

Website TD Bank

Job Description:

The Teller I provides legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to more complex financial transactions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices

Job Responsibilities:

  • Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
  • Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.
  • Promptly schedule packaging and release new applications in a timely manner, reduce change execution times by planning implementations with parallel work streams (while working with stakeholders as appropriate).
  • Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
  • Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
  • Deliver effective and defect-free support (application, software and operations), research system issues and opportunities, recommend changes, oversee execution, keep accurate documentation.
  • Design, review, integrate application requirements (e.g. functional, security, integration, performance, quality, operations).
  • Address application, cross-capability and cross-release issues.
  • Gain understanding of technical aspects of project and break-fix development related to the application, advise developers and solution designers.
  • Assume incident management role (communicator, tracker, escalator, driver, etc.).
  • Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions, re-develop as required.
  • Use meaningful metrics to monitor environment performance.
  • Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.
  • Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
  • Comply with both disaster and business recovery plans.
  • Identify/implement process improvements to enhance revenue, customer experience and reduce costs.
  • Support business case development, RFI/RFP and SLAs with vendors.

Job Requirements:

  • Strength in identifying root causes and implementing targeted and controlled remediation plans.
  • Readiness to review, participate in and implement procedures.
  • Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area.
  • Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.
  • Possession of effective change management discipline.
  • Willingness to work effectively as a team, helping others to resolve critical service issues.
  • Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
  • Learn voraciously, stretch your thinking,

Qualification & Experience:

  • Undergraduate Degree or Technical Certificate.
  • 5-7 years relevant experience.
  • Adeptness at configuring, upgrading, and administering business applications, in co-ordination with appropriate stakeholders.
  • Ability to work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
  • Strong subject matter expertise, as you prepare to provide clients, team, and/or project team with technical guidance and assist with highly complex troubleshooting/problem resolution.
  • High comfort level in leading the support of highly complex and/or comprehensive applications/systems and/or business lines.
  • Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
  • Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends, research industry standards, best practices and new innovations, make recommendations.
  • Confidence acting as a reference for team members or clients.

Job Details:

Company: TD Bank

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Toronto, Ontario, CA

Application Deadline: N/A

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