TD Opportunities For Sr. IT Support Analyst

Job Description:

The Teller I provides legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to more complex financial transactions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices

Job Responsibilities:

• Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
• Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.
• Promptly schedule packaging and release new applications in a timely manner, reduce change execution times by planning implementations with parallel work streams (while working with stakeholders as appropriate).
• Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
• Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
• Deliver effective and defect-free support (application, software and operations), research system issues and opportunities, recommend changes, oversee execution, keep accurate documentation.
• Design, review, integrate application requirements (e.g. functional, security, integration, performance, quality, operations).
• Address application, cross-capability and cross-release issues.
• Gain understanding of technical aspects of project and break-fix development related to the application, advise developers and solution designers.
• Assume incident management role (communicator, tracker, escalator, driver, etc.).
• Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions, re-develop as required.
• Use meaningful metrics to monitor environment performance.
• Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.
• Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
• Comply with both disaster and business recovery plans.
• Identify/implement process improvements to enhance revenue, customer experience and reduce costs.
• Support business case development, RFI/RFP and SLAs with vendors.

Job Requirements:

• Strength in identifying root causes and implementing targeted and controlled remediation plans.
• Readiness to review, participate in and implement procedures.
• Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area.
• Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.
• Possession of effective change management discipline.
• Willingness to work effectively as a team, helping others to resolve critical service issues.
• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Qualification & Experience:

• Undergraduate Degree or Technical Certificate.
• 5-7 years relevant experience.
• Adeptness at configuring, upgrading, and administering business applications, in co-ordination with appropriate stakeholders.
• Ability to work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others.
• Strong subject matter expertise, as you prepare to provide clients, team, and/or project team with technical guidance and assist with highly complex troubleshooting/problem resolution.
• High comfort level in leading the support of highly complex and/or comprehensive applications/systems and/or business lines.
• Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends, research industry standards, best practices and new innovations, make recommendations.
• Confidence acting as a reference for team members or clients.

Job Details:

Company: TD Bank

Vacancy Type: Full Time

Job Functions: Information Technology

Job Location: Toronto, Ontario, CA

Application Deadline: N/A

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