United Airlines Flight Attendant 2021 For Senior Staff Representative

Website United Airlines

Job Description:

The Senior Staff Representative, Instructional Designer position is responsible for designing and developing learning interventions, including instructor-led and eLearning courses using Instructional Systems Design (ISD) Methodology. Manages the design of training resources needed to effectively train employees within a diverse footprint (brick and mortar, remote, and contract employees) of the organization.

Job Responsibilities:

  • Develop eLearning, instructor led, blended learning and virtual training materials, including facilitator support guides, end user guides, and other learning activities as needed for assigned training projects
  • Facilitate sessions with subject matter experts to ensure the accuracy of course content and train-the-trainer classes with facilitators
  • Work independently and on teams with other designers and facilitators to design training materials
  • Build performance measurement tests and evaluation instruments to measure and report the effectiveness of training
  • Ensure consistency and compliance in training programs
  • Practice core4 values in all operational processes and procedures

Job Requirements:

  • Knowledge of United Airlines and Contact Centers policies and procedures
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.), Articulate 360, Photoshop
  • Excellent written and verbal communication skills
  • Strong organizational skillset with ability to multi-task
  • High level of business acumen and maturity, self-driven and confident in own abilities, yet willing to take direction, and work with others

Qualification & Experience:

  • BA/BS degree or equivalent work experience
  • +2 years of learning design and development

Job Details:

Company: United Airlines

Vacancy Type: Full Time

Job Functions: Other

Job Location: Chicago, IL, US

Application Deadline: N/A

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