Al Futtaim Healthcare Careers – Customer Service Assistant

Website Al Futtaim

Job Description:

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives . Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

Assist customer in home delivery section in professional manner. Also, to ensure receipt of cash, cheques etc., from all showroom transactions are properly completed and recorded; and such assets are held in safe custody within the company in accord with company procedure.

Job Responsibilities:

  • Controlling home delivery teams and services after delivery.
  • Updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/record as required by company systems and procedures.
  • Ensure and maintain adequate stock of printed stationary.
  • Receive, check, and verify goods from customer against the invoice as per the company policy, system and procedures.
  • Ensure to follow the home delivery standard operating procedures.
  • Maintain neat, clean appearance of self and work area.
  • Provide excellent customer service at all times.
  • Provide accurate information to customer’s and IKEA sales co-workers regarding home delivery lead time.
  • Greet all clients at the home delivery front desk in a professional manner.
  • Attends to customers’ queries and problems in a professional manner.
  • Schedule home deliveries and assemblies’ details.
  • Process home delivery booking schedules following the given benchmark with accuracy.
  • Ensure customer’s home delivery reconfirmation call is carried out a day before the delivery schedule.
  • Ensure all goods are labelled before moving to the holding area.
  • Maintains files of completed and pending deliveries.
  • Ensure customer’s follow up call after the delivery
  • Ensures to report to home delivery senior for any stock’s irregularities found while verifying the goods.

Job Requirements:

  • Minimum experience of 2 years in a similar role.
  • Analytical Skills, Effective Communication
  • Individual Accountability
  • Continuous Improvement

Job Details:

Company: Al Futtaim

Vacancy Type:  Full Time

Job Location: Abu Dhabi, United Arab Emirates

Application Deadline: N/A

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