TD Bank Job Application For Bilingual Contact Center Representative, Loss Prevention

Website TD Bank

Job Description:

Every day is an opportunity to learn and grow, and help our customers feel confident that we’ll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip. The Fraud Loss Prevention team is here to support and educate our customers on how to stay protected from potential fraud, while delivering legendary customer experiences. They itemize fraud transactions, review unusual activity, communicate with various departments within the bank, provide replacement cards and tailored advice on fraud prevention.

Job Responsibilities:

  • You are the voice of TD and your role is to:
  • Think Like a Customer by matching products, services and solutions to each customers’ unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.
  • Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.
  • Execute with Speed and Impact by coming into work at your scheduled time and meeting your customers’ needs while protecting the Bank from risk.
  • Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.
  • Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers’ needs and achieve personal career goals with TD.

Job Requirements:

  • You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.
  • You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.
  • You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.
  • You enjoy working with a diverse team and appreciate the value of perspectives other than your own..

Qualification & Experience:

  • Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience.

Job Details:

Company: TD Bank

Vacancy Type: Full Time

Job Functions: Customer Service

Job Location: Montreal, Québec, CA

Application Deadline: N/A

Apply Here

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