Duke Energy Hiring For Associate Customer Care Specialist

Website Duke Energy

Job Description:

Are you a positive people person with customer care and/or call center experience? Do you enjoy helping people make decisions in a timely, efficient manner and pointing them in the right direction?

Job Responsibilities:

  • Arriving on time and adhering to your schedule
  • Understands our products and services and offer the appropriate options to customers
  • Being an engaged customer advocate
  • Meeting or exceeding performance targets
  • Thinking on your feet and learning in an ever-changing environment
  • Handling your customer’s needs with integrity and empathy in one transaction
  • Accurately navigating and maneuvering through multiple computer applications and screens simultaneously
  • Managing your time, recording it accurately and inputting it according to the company’s quality standards
  • Actively engaging and participating in training and weekly coaching sessions

Job Requirements:

  • Effective listening and communication skills and the ability to interact with external and/or internal customers in a professional, courteous and empathetic manner
  • Ability to build trust and loyalty with customers, handle confidential information and act with integrity at all times
  • Willingness to work in an environment that requires 100% phone-based customer interaction
  • Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectations
  • Ability to work a flexible work schedule as described in the General Job Information section

Qualification & Experience:

  • High School diploma or GED, obtained at time of application submission
  • One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face
  • Some college or college degree
  • 2+ years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center
  • Experience promoting products and services in a call center environment

Job Details:

Company:  Duke Energy

Vacancy Type: Part Time

Job Functions: Engineering

Job Location: Raleigh, NC, US

Application Deadline: N/A

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