Fly Emirates Careers – Regional Catering Manager

Website Emirates Airlines

Job Description:

Manage the Food and Beverage planning, delivery, quality and cost from selected global catering service providers. Accountable for designing & implementing innovative and pleasing menus that contribute towards Emirates being the world’s leader in innovative inflight and premium class lounge catering

Job Responsibilities:

  • Work in collaboration with the Service & Product team by developing, trialling and implementing new concepts, F&B promotions and food styles for the region (on-board and lounges) to introduce variety, create an element of surprise and regularly delight our customers.
  • Create recipes and detailed menu specifications (Standard Uplift Charts, Portion Control, Correct Equipment Utilization and ingredients) for the region and suppliers (e.g. frozen meal suppliers) by physical preparation and further development in kitchens to achieve consistency in the dishes across the network.
  • Design and implement innovative crew meal concepts, with input from Product Research & Dev, (PRD), and Quality Circle Committee to ensure crew are offered well balanced and nutritious meals.
  • Build relationships and represent Emirates to caterers within the region. Conduct menu presentations at regular intervals, at contractor’s locations (On-board and Lounges) by detailing menu requirements to ensure that caterers understand and agree on food product requirements, such as quality, specification, presentation, loading scales/ratios, etc. Responsible for managing the catering contracts for their respective regions to ensure agreed product and service levels are met efficiently.
  • Plan menus and periodic rotations for on board and lounges by taking into consideration the customers’ needs throughout his/her journey with Emirates to ensure that the F&B product complement each other whilst providing variety and choice.
  • Work closely with Product Research & Development and Training College on new concepts being introduced by carrying out presentations, flight trials etc., to ensure crew are trained appropriately to deliver the food service and changes are reflected correctly in the on-board service routines.
  • Conduct regular supplier evaluation by carrying out hygiene audits at catering contractors (aircraft & lounge) to ensure they comply with international IATA and HACCP standards, and Emirates customers are offered a hygienic and safe food product.
  • Conduct and record quality checks by carrying out frequent pre-flight and post flight audits on the food product for quality, quantity compliance to agreed food product specifications, menu card contents, analyse residual meal uptake to minimize waste, and initiate corrective action, where required.
  • Record audits/issues in the Performance Management system to monitor and track contractor performance.

Job Requirements:

  • In-Flight Service. In-flight Catering 8+ Years
  • Must demonstrate good contract management capabilities.
  • Knowledge of food production, development, food safety, and product distribution.
  • Degree in Culinary, Business Management or similar field
  • Experience: Minimum 8 years in the hospitality industry of which at least 3 years should have been in an airline catering environment.
  • Must have extensive knowledge of global food product and service delivery trends and concepts.
  • Good understanding of cultural dimensions and adapting to managing delivery of product from worldwide catering locations.

Job Details:

Company: Emirates Airlines

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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