Qatar Airways Careers For Airport Services Duty Officer

Website Qatar Airways

Job Description:

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Job Responsibilities:

  • Ensuring that passenger and aircraft handling practices conform to the safety and security standards
  • Ensuring that all QR aircraft handling standards are met on a shift basis
  • Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
  • Ensuring proper allocation of manpower and resources in the airport operations
  • Completing checks to ensure adequate standards are maintained
  • Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
  • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Job Requirements:

  • Excellent communication skills with fluency in English language.
  • Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
  • Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
  • Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
  • High level of computer literacy
  • Excellent customer focus and service delivery.

Qualification & Experience:

  • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
  • Relevant College or University qualification
  • Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.

Job Details:

Company: Qatar Airways

Vacancy Type: Full Time

Job Functions: Others

Job Location:  Abu Dhabi, AE

Application Deadline: N/A

Apply Here

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