Qatar Airways Job Vacancies For Manager Travel Services

  • Full Time
  • Doha, QA

Website Qatar Airways

Job Description:

Drive direct digital performance growth, improve service standards and customer experience by leveraging latest technology to implement and operate platforms and services that re-define the traveller’s digital experience.

Job Responsibilities:

  • Develop and maintain digital traveller service definitions, scope and end to end processes for new and existing services.
  • Partner with cross-departmental leads along customer journey to establish feedback channels in order to understand traveller struggle points and expectations.
  • Build a platform capability roadmap for traveller services by partnering with digital product and mobile application managers as well as architects.
  • Identify and implement new technologies and capabilities to allow product teams to leverage the latest innovation to create industry leading traveller experiences.
  • Develop various services to target travellers booking across various different channels and propose incentives to help drive these travellers to direct digital touch points.
  • Establish priorities for implementation of new services and enhancement of existing services by understanding business impact, expected value and customer research.

Job Requirements:

  • In depth understanding of airline sales, marketing and distribution mechanisms
  • Good understanding of ground handling and departure control procedures
  • Solid knowledge of core airline systems and applications

Qualification & Experience:

  • Experience in procuring/developing/working with innovative, disruptive technologies such as machine learning, big data, predictive/prescriptive analytics etc
  • Experience in working with customer databases and operational platforms handling large sets of transactional and performance data
  • Previous experience in managing digital product(s) preferably in the travel industry

Job Details:

Company: Qatar Airways

Vacancy Type: Full Time

Job Functions: Others

Job Location:  Doha, QA

Application Deadline: N/A

Apply Here

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