Saudi German Hospital Dubai Career – Patient Relations Coordinator

Website Saudi German Hospitals Group

Job Responsibilities:

  • Assist upon request of patient in explaining the informed consent, if the patient feels that the previous explanation is insufficient. In this case, the Patient Relation
  • Officer shall verify with the treating physician before doing so.
  • Orienting the new admission on their rights and responsibilities as patients of SG Hospital and documenting it in patient’s file.
  • Implements improvements in the Customer Service Relations on the basis of customers’ suggestions.
  • Prepares trended reports and submits the same to the T.Q.M. Manager through the proper channels of communications
  • Daily contacts with Physicians of various specialties, Nursing Directress, and Department Heads field-wide. Frequent contact with Chief of Medical Operations and other staff for work collaboration.
  • Implements the quality improvement programs in coordination with Total Quality Management Department and Customer Services for patient relations by monitoring indicators and functioning as Q.I. representative in the customer service collecting data, trending reports, and coordinating the activities with all departments concerned.
  • Provides assistance in resolving oral, telephone, or written complaints of patients up to their satisfaction. Monitors and provide recommendations about areas of improvements on customer services and satisfaction.

Job Requirements:

  • B.S. degree or two-year course any other health related/public relations course after high school graduation with at least two (2) years’ experience as Patient Relations or in acting capacity from a reputable organization.

Job Details:

Company: Saudi German Hospitals Group

Vacancy Type:  Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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