Chalhoub UAE Careers For Senior Store Manager

Website Chalhoub Group

Job Description:

  • The job holder of this position is responsible for maximizing the commercial performance of the retail store and deliver exceptional Guest Experience. The job holder is also responsible for establishing a bridge between back-office and the store under their supervision. The Senior Store Manager is mandated to conduct continuous audits and implement corrective solutions and actions.

Job Responsibilities:

  • Provide subject matter expertise in the field
  • Supervise the day-to-day operations of team members to ensure that work processes are implemented as designed and in compliance with established standards and procedures
  • Train and coach shop floor employees in customer service excellence and verify training are provided
  • Ensure that customer service is executed in store as per Group’s guidelines
  • Put in place a plan of contacts of customers for the store, review them with Area Manager during visits and ensure execution
  • Ensure monthly execution of top line and gross margin targets & individual contribution
  • Provide insights to Area Manager to prepare his monthly detailed feedback on store top line achievements
  • Help Area Manager preparing her/his reports to RSM on top line assumptions
  • Provide relevant qualitative feedbacks to Area Manager to prepare her/his report on store top line budget to RSM (e.g. performance of brand, category, SKU and detailed information on historical sales and store customers)

Job Requirements:

  • Strong business acumen and knowledge of e-commerce
  • Understanding of the luxury retail market, including trends and directions
  • Passionate about people with the ability to lead a team and drive their performance and development

Qualification & Experience:

  • Minimum of 6 years experience in Fashion Retail and 3 years in a similar capacity
  • Customer Experience Management and influencing skills

Job Details:

Company: Chalhoub Group

Vacancy Type: Full-time

Job Location: Sharjah, United Arab Emirates

Application Deadline: N/A

Apply Here

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