Cigna Jobs – Personal Advocate

Website Cigna

Job Description:

The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services.

Job Responsibilities:

  • Using independent problem solving skills to make sound decisions in assessing the needs of the callers by giving accurate information and providing first call resolution
  • Register participants in the intake system and opens case files
  • Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns
  • Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available
  • Demonstrating a complete awareness and understanding of the responsibilities and workflows of the various departments within Cigna
  • Providing high quality customer service as identified by Advocacy department quality standards
  • Provide participants with names and phone numbers of nearest providers
  • Multi-task by maneuvering through various computer programs and screens
  • Understanding the business needs of the role, while balancing the needs of the customer
  • Taking an educational approach to ensure callers are able to understand the complexities of accessing care

Job Requirements:

  • Previous call center environment experience preferred
  • Ability to learn new workflows and tasks quickly
  • Effective listening and organizational skills
  • Ability to work independently and be a team player
  • A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems
  • Independently problem solve, with ability to function without constant supervision
  • Ability to manage multiple tasks, setting priorities where needed
  • Superb interpersonal communication

Qualification & Experience:

  • Bachelors degree in mental health field or psychology/social work related field (can also include: family communications, health coaching, community/public health or other related major). NOTE: This is a non-clinical role and does not require a license
  • Previous customer service experience or related position

Job Details:

Company: Cigna

Vacancy Type: Full Time

Job Functions: Legal

Job Location: Eden Prairie, MN, US

Application Deadline: N/A

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