Dubai Parks Careers – Entry Operations Team Leader

Website Dubai Parks and Resorts

Job Description:

Provide leadership and direction to front-line Entry Operations team on turnstiles, ticketing, rental services and guest service, supporting Supervisor and management team in directing and coordinating activities of department and employees. Ability to conduct on the job training and mentoring for entry operations attendants, refresher training and conducting written assessment for certification. Entry Operations are the first and last thing all guests will experience.

Job Responsibilities:

  • Assists the Entry Operations Supervisor in the opening of the park following all procedures and ensures operational readiness of entry operations attendants
  • Ensures assigned area is operationally ready for arriving guests by assigned time, providing direction to attendants as and when required
  • Takes part in daily briefings and coordinates team to ensure availability
  • Spot checks all cash handling procedures are being followed and any needed cash pulls are performed
  • Ensures all team are in position, following set wardrobe standards and delivery exemplary guest service
  • Assists in the monitoring of employee hours including assigning timed breaks and lunches, ensuring that the operation is covered and all employee required breaks and lunches are issued in a timely manner. Documents any anomalies
  • Assists in the daily completion of paperwork and logs by providing the appropriate information as required
  • Assists the Entry Operations Supervisor in maintaining adequate staffing levels at all times and monitors staff rotation.
  • Performs duties on non-lead attendants on a regular basis
  • Any other duties as may reasonably be requested by the management team
  • Monitors guest arrival patterns and ensures all needed resources are being used to handle the guest traffic, informing Supervisor of any operational challenges.
  • Provides regular performance based feedback and uses feedback as basis for annual performance evaluations.
  • Performs on the job training and mentoring for the team including capturing behavior standards, expectations and providing assessments for staff and on-going refresher training
  • Any other duties as may reasonably be requested by the management team.

Job Requirements:

  • Guest service; interacts in a positive manner and diffuses any negative guest situation following company protocols
  • Theme park / retail / attraction cash handling experience preferred
  • Team leading position leading cash handling staff in the hospitality industry
  • Proficient in Microsoft Office
  • Ability to handle conflicts and face difficult situations

Qualification & Experience:

  • Guest service skills training and certification
  • 1 years previous leadership experience in Service/ Entertainment/ Hospitality industry
  • 2 years supervisory experience in a cash handling area at a theme park, amusement park, water park or themed attraction
  • Fluent in Arabic
  • Hands on operational experience in a front-line focused environment
  • Positive attitude, genuine smile
  • Leading and engaging a multi-cultural team
  • Fluent in English
  • Extensive Cash Handling Experience
  • Ensure department and its employees offer exemplary guest service
  • Adapt to a changing work environment
  • Adapting to changing work environment whilst keeping a positive attitude
  • Background in hospitality management
  • IAAPA Certifications
  • Opening of a new business in a supervisory roll
  • Diploma
  • College degree
  • Proven team leader that works well in a fast paced, hourly goal driven environment
  • Excellent Guest and employee services skills

Job Details:

Company: Dubai Parks and Resorts

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

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