The key purpose of the role is to have an expert to lead, prioritize, and develop the overall CVM domain architecture landscape towards the desired business vision, capabilities and outcomes.
- The person taking on the role is expected to bring thought leadership to design end-to-end solutions that comprehensively cover CVM business processes and CVM data analytics to give a seamless solution and customer experience.
- The role entails working closely with the business teams such as customer Active Base Management, Digital, Consumer and Enterprise to ensure the necessary systems are architected to help the business drive revenue targets and protect churn.
- Data structure design and Data pipeline integration: supporting millions/billions of daily transactions. Experience in stream event message technologies with exposure to messaging frameworks like Kafka or RabbitMQ for ingestion into CVM stack
- Good understanding of big data and Data Analytics. Experience with real-time data streaming and event monitoring
- Understanding of structured/unstructured data modelling for CVM stack
- PL/SQL and scripting knowledge
- Experienced in managing industry leading Digital Marketing platforms that executes all-bound real-time campaigns for acquisitions, up-sell & cross-sell
- Well versed in Customer segmentation & behavior related data insights that are sourced from internal & external platforms
- Experienced with industry leading Loyalty platforms that support various loyalty schemes e.g. point based, reward based, others
Qualification & Experience:
- Bachelor’s degree in a technical field (i.e. Computing)
- Technical certifications especially in vendor products is highly advantageous (Strong integration, networking and security fundamentals)
- 10 to 15 years’ total work experience, with knowledge and experience in ICT, Telecom, and/or Tech. professional services – B2B sector(s) preferred
- CVM solutions – 2+ years’ experience in CVM solution architecture and preferably hands-on deployments
Vacancy Type: Full-time
Job Functions: General Business
Job Location: Dubai, AE
Application Deadline: N/A